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Assistance request

Problems with your wheels?
We’re here to help.

Maybe you were involved in an accident that ruined your wheels, maybe your hubs need maintenance, or perhaps you need to change the decals.
 
If you think you need some assistance, please fill in the form below with your data and tell us about what happened.
 We will do our best to answer you as soon as possible.
 
We remind you that any assistance will be charged, except for structural manufacturing defects under warranty.
Crash Replacement Conditions
In case of an accident, if your wheels are registered on our website, Ursus will support you by providing you with a replacement rim* at half the retail price + 80 € (+VAT) for labor costs, the replacement of nipples, stickers and eventually spokes (shipping excluded).

If you wish to have the hub inspected, including replacement of the bearings (SKF), you can do so by adding just 25 € (+VAT).

The offer is valid once only for the original owner two years from the date of purchase and only with a registration on the Ursus website.

The carbon wheel has to be sent to Ursus Spa. A sales receipt and the damage report need to be added. The tire, cassette and brake disc have to be removed before returning.

The damage has to affect the functionality of the wheel (optical damage is excluded).

First off, tell us who you are

I am a:

Please fill in the form in all its parts

If you aren’t able to fill in the form, you can send us an email at service@ursus.it including your personal data, the wheel model, the description of the problem or damage incurred, the circumstances in which it has happened and one or more pictures attached.

Please fill in the form in all its parts

If you aren’t able to fill in the form, you can send us an email at service@ursus.it including your personal data, the wheel model, the description of the problem or damage incurred, the circumstances in which it has happened and one or more pictures attached.